As an expert in email marketing and Salesforce, I understand the critical role of email deliverability in ensuring the success of your marketing campaigns. In Salesforce, a robust email deliverability testing process is vital to ensure that your messages reach the intended recipients' inboxes. In this comprehensive guide, I will share my expertise on email deliverability testing in Salesforce, exploring various tools, best practices, and troubleshooting tips. By the end of this article, you will be equipped with the knowledge to master email deliverability testing in Salesforce and enhance the effectiveness of your email marketing efforts.

Understanding Email Deliverability Testing in Salesforce

Email deliverability testing in Salesforce involves a series of tests and evaluations to determine the likelihood of your emails reaching recipients without being flagged as spam or blocked. The process includes analyzing various factors, such as sender reputation, content, and authentication, to ensure successful email delivery. By conducting regular and thorough deliverability tests, you can identify potential issues and optimize your email campaigns for maximum reach and engagement.

Tools for Email Deliverability Testing in Salesforce

Salesforce Deliverability Testing: Salesforce offers built-in tools to test email deliverability within the platform. Admins can use the "Deliverability" settings to send test emails and review email delivery results.

Third-Party Email Deliverability Tools: Several third-party tools integrate with Salesforce to provide comprehensive email deliverability testing and reporting. These tools offer advanced features like spam score analysis, inbox placement testing, and email rendering previews.

Best Practices for Email Deliverability Testing in Salesforce

Regular Testing: Make email deliverability testing a routine part of your Salesforce email marketing strategy. Regular tests help you proactively address any issues and maintain high deliverability rates.

Test Different Email Types: Test different types of emails, including marketing emails, transactional emails, and automated emails. Each type may have unique deliverability challenges that require attention.

Check Spam Triggers: Review your email content for spam triggers and avoid using spammy language or excessive capitalization. Identifying and addressing these triggers helps prevent emails from being flagged as spam.

Sender Authentication: Implement Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC) protocols to authenticate your emails and establish sender credibility.

Monitor Bounce Rates: Keep a close eye on bounce rates to identify and remove invalid or inactive email addresses from your list. High bounce rates can negatively impact deliverability.

Segment Testing: Segment your email list and conduct deliverability tests on each segment separately. This allows you to identify and address deliverability challenges specific to different subscriber groups.

Common Email Deliverability Issues and Troubleshooting in Salesforce

Low Open Rates: If your email open rates are consistently low, review your subject lines and preheader text. Craft engaging subject lines to entice recipients to open your emails.

High Bounce Rates: High bounce rates can result from invalid or inactive email addresses in your list. Regularly clean your email list to reduce bounce rates and maintain sender reputation.

Spam Folder Placement: If your emails are frequently landing in recipients' spam folders, check for spam triggers in your content and review sender authentication settings.

Low Click-Through Rates: Poor click-through rates may indicate that your email content is not engaging enough. Optimize your content to provide value and encourage recipients to take action.

Sender Reputation Issues: A negative sender reputation can impact email deliverability. Monitor your sender reputation and take corrective actions to improve it.


Email deliverability testing in Salesforce is a critical aspect of successful email marketing campaigns. By leveraging the built-in tools and integrating third-party solutions, adhering to best practices, and addressing common deliverability issues, you can optimize your email deliverability and drive better engagement with your audience. Regular testing and monitoring will help you proactively address deliverability challenges and maintain a positive sender reputation. Embrace the power of email deliverability testing in Salesforce, and watch your marketing efforts flourish with increased reach and improved customer engagement.